You Can Count on Us
Your Trusted Partner
We value every single one of our customers, and, for us, the relationship we build with a client is much more than a business transaction. Instead, we see it as a partnership that grows over time until we gradually become a member of your extended team.
And, as your trusted partner, we do all we can to provide the support you need. Our professional team is committed to fixing any issues you have – no matter what. If the worst ever happens and your production line goes down, we apply every resource we can to get you back up and running.
There When You Need Us
Our proactive approach means customers rarely need to reach out to us with concerns, but we are always here if you do. Regular clients, or those on scheduled contracts, are assigned a direct contact who knows their business and can offer support and advice on any issues. We also have out-of-hours arrangements in place for customers with round-the-clock operations.
We operate a ‘buddy system’ as an additional backup for many of our customers. By pairing engineers across accounts, we avoid any gaps in knowledge if your regular engineer is ever unavailable.
If you like the sound of working with us, get in touch with our team.
Going the Extra Mile
As a trusted partner, we go that extra mile for our customers. We always work to enhance the safety of your lifting operations, and we are constantly devising innovative solutions to issues that might be costing you time or money.
We regularly represent our clients at key internal meetings, and our engineers can attend in-house or third-party audits on your behalf. When it comes to lifting expertise and advice – and even if it falls outside our standard service offering – you can count on our support.
